Refunds and returns.
If something is not right, we will make it right. This policy explains when an item can come back to us, how long a refund takes, and what to do if an order arrives damaged.
Eligibility for Returns
Products can be returned within 14 days from the date of delivery. Items must be unused, in their original packaging, and in the same condition as received. Custom or personalized items are not eligible for return unless defective.
Non-Returnable Items
Gift cards, downloadable products, and certain health or hygiene items are not eligible for return.
How to Initiate a Return
Contact our Customer Service Team at hello@thesocialmoms.com or +971 52 760 6231 with your order details. Our team will provide you with return instructions and a Return Authorization.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Shipping costs are non-refundable, except in cases where the item is defective or incorrect.
Exchanges
Exchanges are subject to product availability. Contact Customer Service to request one.
Defective or Damaged Items
If your item is defective, damaged, or incorrect, please contact us within 48 hours of delivery with a photo. You will receive either a replacement or a full refund including shipping.
Contact Us
Email hello@thesocialmoms.com or call +971 52 760 6231.
Questions about any of this? Email hello@thesocialmoms.com or call +971 52 760 6231.